Visit https://tickets.holistix.io and click the Log In button. Then click Sign Up and follow the on-screen steps to create your account.

No problem. Just head to https://tickets.holistix.io/forgot-password and follow the instructions to receive a password reset link via email.

We believe in clear, upfront pricing. You’ll always see a full breakdown of ticket costs before you confirm your booking.

Ticket Price

This is the base price of the ticket, set by the event organiser (usually the artist, promoter, or venue). It covers the cost of running the event and making sure everyone — from performers to crew — is paid fairly. Most of this amount goes directly to the event organiser.

Even as the cost of putting on live events continues to rise, many organisers work hard to keep prices as accessible as possible.

Fees

Fees help keep HolisTix running smoothly and securely. They’re agreed with event organisers and support everything from ticket delivery to customer support. Here’s a breakdown:

• Service Fee – Helps cover customer service, website and payment security, staffing, and box office operations.

• Order Processing Fee – A one-off charge per order that supports ticket delivery, payment handling, and platform maintenance.

• Venue Facility Fee – Sometimes called a “venue levy”, this is set by the venue and goes toward maintenance and improvements. We don’t keep this fee — it goes directly to the venue.

Start by checking your spam, junk, or promotions folders — sometimes tickets end up there. If it's still missing, log into your account at tickets.holistix.io and click on My Tickets to view your bookings.

If your tickets don’t appear there or you’re still having trouble, email us at support@holistix.io and we’ll help you out.

All tickets are non-refundable, unless the event is cancelled, postponed, or materially changed.

For more details, please refer to our Terms and Conditions.

We accept a range of secure payment options to make checkout quick and easy:

• Debit and Credit Cards — Visa, Mastercard and American Express

• Apple Pay and Google Pay — for fast, one-tap payment on supported devices

• Pay with Link — Stripe’s secure one-click checkout option for returning customers

All payments are processed via Stripe, our trusted payment provider. Your card details are encrypted and never stored on our servers.

What is “Pay with Link”?
If you’ve used Stripe on another site and saved your details, Link by Stripe lets you check out instantly using your email address and a verification code. It’s fast, secure, and avoids needing to re-enter your card details.

Depending on the event, tickets may or may not be transferrable. Some organisers allow you to give your ticket to someone else, while others do not. Check the event page for specific guidance or email us at support@holistix.io if you're unsure.

You can show your ticket on your phone — no need to print it unless the event page says otherwise. Just make sure your screen is bright and the QR code is visible.

If an event is cancelled or postponed, we’ll notify you by email and outline your options. In most cases, you’ll be able to get a refund or exchange your ticket for a new date. Full details are in our Terms and Conditions.

We want everyone to enjoy live events. If you require accessible seating or have specific needs, please check the event page for details or contact us at support@holistix.io before booking.

If you bought your ticket with us, then all ticketing queries should go through HolisTix. The venue may not have access to your booking details, so please reach out to us directly if you need help.

Some events may have age restrictions or recommended age guidance. These will be listed on the event page. If you're unsure, feel free to get in touch before booking.

To ensure fair access for all fans, some events limit the number of tickets each person can purchase. If you exceed the limit, your order may be cancelled.